The Grand at Moon Palace is an all-inclusive family resort in Cancun, Mexico. See pictures and video of the property, including the water park and more.
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The Grand at Moon Palace a fantastic family resort in Cancun
The Grand at Moon Palace is a family-friendly all-inclusive resort in Cancun, Mexico. And with 1600 rooms they have plenty of room for you to bring the whole family, even extended family. Plus, no one will ever get bored with the long list of included activities and places to eat and drink. Because it is part of the Palace Resorts family you have access to everything over at Moon Palace as well.
As soon as you walk in you will be glad you choose this decadent hotel. Ladies are greeted with a flower and everyone gets a welcome drink, but it’s the beauty you are immediately thrust into that really takes your breath away. Not only is it beautiful, but the entire place smells great. They use their signature scent aromatherapy throughout all their indoor spaces and in the rooms.
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Gorgeous Guest Rooms
The guest rooms are lovely and well laid out. Most have two-person Jacuzzis in the room, mine did! This was definitely my favorite part of the room. After spending the day doing one insane adventure activities in Quintana Roo, I enjoyed soaking my beaten up body in the super hot water. Other things I enjoyed was room service and being able to pick the aromatherapy I wanted inside my room, I went with The Grand’s signature scent. The toiletries in the room were Chi and large-sized.
- Balcony with chaise lounge, chairs, and table
- Liquor Dispenser with top-shelf liquer
- Minibar with sodas, bottled water, juices, domestic and imported beers (refreshed daily)
- Minibar in the kids’ room offers chocolate milkshakes, juice, soda, water, chocolates
- In-room snacks include chips, chocolates, peanuts, and crackers (subject to change at any time)
- Smart TV with YouTube, vTuner and Weather Channel
- Alarm clock with wake-up light/radio/iHome dock
- CHI® bath amenities
- Bathrobes and slippers
- Special room service menu for kids
- L’Oréal Kids bath amenities, kid-sized slippers, and robes
- Exclusive beach bag (one (1) per room/per stay)
- 24-Hour room service and Turndown service
- Digital safe (laptop size)
- Wireless Internet
So Many Pools
The Grand has a ton of pools including an adults-only day club, a family pool, and an activity pool.
I only spent time at the adults-only day club. It’s not often that I get a moment or two to myself. There was a bar at both ends of the pool area, private cabanas, and a DJ. The overall vibe was fantastic. It may have been my favorite part of The Grand.
The family pool was more low key than I had anticipated. I have been at other resorts where the family pool was totally insane, but I think since they have many other things to do it made the family pool way more chill.
One of the pools is an extensive water park with a lazy river and a wave pool. I have never seen a water park of this size at a resort before. They have 10 full-size slides. I am just sad I didn’t have a chance to try any of them. Sadly, it rained most of the time I was in Cancun this time.
For the Kids
In addition to the massive water park, The Grand is jam-packed with included amenities that families will appreciate like multiple pools one of which is specifically for families, and a large kid’s club. The kids club is open to everyone and there is no check-in needed. The kid’s club has an arcade with racing games and air hockey, a large structure kids can climb around in, and an indoor ropes course. At the sister properties, there is a Climbing Tower and Miniature Golf Course.
For younger children 4-7 years old there is a secure area where you can leave them to play and they have to be checked in and checked out from 9 AM to 10 PM. I believe if you need childcare other times they offer babysitting for a fee.
For Just the Adults
The Grand has lots of bars including its own nightclub, Unique Night Club open Monday, Wednesday, and Friday’s from 10 PM – 3:00 AM. The nightclub is smoking free, but they have an enclosed smoking room right next to it. I saw lots of people super dressed up for clubbing, but I am unsure if they went to this club or if they were going out somewhere else in Cancun.
My favorite bar was one that was just outside the main buffet, Tapas Y Vinos. It was just kind of out in the open, but at night they served little tapas and you could order drinks. In the morning they served breakfast tapas.
The bar I am most sad that I missed was the Beach Club. I do not know how I let this happen, but somehow I didn’t know there was a Beach Club from 10 AM – 10 PM. Had I known this I would have heavily researched it!
The lobby bar was quite beautiful as well. On rainy days they offer lots of board games for families to enjoy. In fact, on rainy days they have an entire day of activities for guests to enjoy like dance lessons and Texas Hold Em.
Available For Everyone
Every night there is a free family-friendly show to enjoy. One of the nights I went, it was a Michael Jackson show.
Bicycles, Tennis Courts, Two Basketball Courts, Two Beach Volleyball Courts, Pool Volleyball, Beach Soccer, Two Fitness Centers and Sauna/Steam Room, Yoga and Pilates, and Meditation Garden
Extra Costs: The Grand offers some interesting things that are not included in the all-inclusive but available for an extra fee. Depending on how you booked your room you may have resort credits to use that will negate extra fees. If not then you can just pay for whatever you decide to do when you check out.
Bowling: They have a six-lane bowling alley and don’t worry if you didn’t bring socks, because they have some. Socks and shoes are included when you bowl.
Cooking Class: In the evenings there is a cooking class where you will prepare a four-course meal and then of course eat it. This is only for guests 18 years old and up.
Flo-rider: The FloRider is found next door at their sister property, Moon Palace.
Awe Spa: The Grand has a lovely spa, but just a heads up it’s spendy. It’s the perfect way to spend a rainy day. I know this because one of the days I was in Cancun it rained and we went to the spa. You couldn’t spend quite a bit of time here. They have hydrotherapy and all kinds of treatments. I had a massage and it was one of the best I’ve ever had in Cancun. (I’ve only had two others, but both more expensive and not as good as my experience here.)
At just The Grand there are 10 restaurants for you to dine at, all of which are included in your all-inclusive fee. You are able to visit the two sister properties and dine at an additional 15 restaurants. I definitely enjoyed some more than others. One of my favorites was the Boulangerie where you could enjoy sweets and coffee.
I also really enjoyed eating at the Mexican food restaurants. I managed to eat at three of them and all of them were great.
The other restaurants were good too. I tried the steakhouse and the Lebanese restaurant. The Lebanese restaurant has a belly dancer at night. If you are unsure what to order, get a bunch of items and try them all!
In addition to all of these fantastic restaurants, they have 24-hour room service.
I did a little research and noticed a lot of negative comments online about the beach area at The Grand. Personally ,I didn’t experience any problems. It was clean, well kept and there are tons of lounge chairs and hammocks. According to the staff, the beach is even better at its nearby sister resort.
More About the Quintana Roo Area
- Coba Mayan Ruins
- Pac Chen Mayan Adventure
- Tulum Ruins
- Ventura Park an Amusement and Water Park
- Sea Trek at Aquarium Cancun
- Cancun Cenotes
Helpful Guide Books and blog posts:
- Cancun Travel Tips
- Moon Yucatan Peninsula Travel Guide
- Lonely Planet Cancun, Cozumel, & the Yucatan Travel Guide
- Things to do in Cancun
Other places to stay in Quintana Roo:
Should You Get Travel Insurance?
Don’t forget travel insurance! I’m a fan of Travelex insurance, because of the variety of options. Protect yourself from possible injury & theft abroad. I have gotten extremely sick twice now out of the country and Noah has had seizures in other countries, so I always recommend getting some sort of coverage. Read more about why you should always carry travel insurance here.
If you are looking for a car rental I recommend getting the car at the Cancun Airport. It will make things easier. This entire area is easy to drive around in. Get a Cancun car rental for $11 a day!
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